F.A.Q.
Ordering
How do I place an order?
Simply browse our website, add your favourite products to the cart, and proceed to checkout. You’ll receive an order confirmation by email once it’s complete and again when it has been dispatched from our Hawke’s Bay warehouse.
Can I change or cancel my order?
We process and pack orders as fast as possible as part of our excellent customer experience, so once you confirm and pay for your order, it cannot be changed, so please ensure you take time to review the contents of your cart carefully before confirming your order'
What payment methods do you accept?
We accept Visa, Mastercard, and debit cards. You can also pay using Shop Pay, Google Pay, or Apple Pay at checkout.
Shipping & Delivery
Where do you ship from?
All orders are packed and shipped from our warehouse in Hawke’s Bay, New Zealand.
Do you ship internationally?
At this time, we only ship within New Zealand and to Australia.
New Zealand Delivery
Dispatch:
Orders received before 3.30 pm (Monday-Friday) will, in most cases, be dispatched the same day.
Delivery:
We use NZ Post Express for nationwide delivery, including overnight to the South Island.
On average, NZ Post achieves 85%-90% next-day delivery performance across its NZ Network.
Rural Delivery:
We use NZ Post Express Rural Delivery Services on average (location dependent) please allow 2 working days for rural deliveries.
Australia Delivery
Dispatch:
Orders received before 3.30 pm (Monday-Friday) will, in most cases, be dispatched the same day.
Delivery:
We use DHL Express Tracked Delivery Service for all Australian orders.
- 2-4 working days for main centres
- 3-5 working days for outer areas
Rural Delivery:
- 5-10 working days for remote rural regions
Subscriptions
How do subscriptions work?
If a product is available as a subscription, you’ll see the option on the product page. Choose how often you’d like it delivered (e.g. every 30, 90 or 365 days), and we’ll take care of the rest. You’ll be charged automatically before each delivery.
Can I pause, change or cancel my subscription?
Yes, you’re in control. You can manage your subscription through your account — update the frequency, pause a delivery, or cancel at any time.
Returns
What if there’s a problem with my order?
We want you to love your purchase. If something’s not quite right — please get in touch within 7 days of receiving your order. We'll sort it out quickly.
Still have questions?
No worries — we're here to help. Contact us at support@healthyfox.co.nz or via our Contact page, and we’ll get back to you as soon as we can (usually within 1 business day).